Frequently Asked Questions

Have a question about your Orion subscription or how to submit your work? Here are some of the most common questions we receive:

 

Often, it can take between 4-6 weeks for you to receive your issue, depending on when you subscribe within our quarterly cycle. If more than 6 weeks have passed and you still haven't received your issue, please email our Business Manager Karen Gagne at gagne@orionmagazine.org. Let her know your current mailing address and she can re-send you your issue!

We use USPS media mail to send out books and other merchandise, which can take between 2-4 weeks to arrive. Given ongoing COVID-19 related issues, the shipping time may take longer than expected. We apologize for this delay! If more than 4 weeks have passed and you have not received your purchase, please email gagne@orionmagazine.org and we'll be happy to check on your order and provide you with more detailed shipping information.

If you'd like to take advantage of our $29 introductory subscription offer, you're welcome to mail a check to our Northampton MA office, and we'd be happy to process it for you. 

Our mailing address is:

Orion 
1 Short St, Ste. 3
Northampton, MA 01060